ABOUT
TUMI DIFFERENCE
Product quality and selection are key attributes that have made TUMI the leading international business, accessory and travel lifestyle brand. Simply put, there is no other product made like TUMI. This is what we call the TUMI Difference. It is how we approach every aspect and detail of product design. We regard each component—from the smallest, case-hardened solid steel machine screw to our exclusive, virtually abrasion-proof FXT™ Ballistic Nylon® fabric— of each item as if it were the most important.
BEFORE CROSSING THE FINISH LINE
At TUMI, products are put through a combination of 30 unique tests, many of which we pioneered. Trials include:
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Product Safety
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Colorfastness to Crocking
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Colorfastness to Water/Water Repellancy
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Colorfastness to Perspiration
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Colorfastness to UV Fading
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Oil Resistance
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Clean ability
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Finish Adhesion
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Abrasion Resistance
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Bally Flex
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Stiffness
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Tensile Strength
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Tear Strength
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Seam Strength
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Break/Pipiness
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Shrinkage
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Dimensional Stability
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Salt Spray
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Mini-Tumble
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Operational Forces
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Zipper Crosswise Strength
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Zipper Puller Tensile Strength
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Environmental Cycle
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Handle Jerk/Strap Jerk
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Drop Test
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Tumble Test
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Telescoping Handle Free Fall/Impact
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Telescoping Handle Cycling
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Mileage Cycle
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Customized tests as required
FUNCTIONAL SUPERIORITY
REAL LIFE IS OUR LAB
Our innovation doesn't happen in a vacuum. People inspire everything we do. Which is why we take each and every product out into the real world, testing, touching and trying in every imaginable scenario — and ultimately rejecting anything that doesnt upgrade and streamline your life. It's about tools that provide solutions, before the problems even cross your mind.
STRESSFUL, SLOW-MOVING SECURITY LINE.
SOLUTION: TUMI T-PASS®
Security is essential — but our goal is to cut down your time in line. With TSA-approved T-Pass® technology, you can leave your laptop in your bag as it passes through scanners — giving you one less thing to worry about while getting to the gate.
IDENTITY THEFT.
SOLUTION: TUMI ID LOCK™
Wireless identity theft — where theives use a small, hidden scanner to pick up the information stored in the magnetic strip of credit cards and IDs — can happen in 12 seconds, and is becoming an alarming epidemic. Our RFID-blocking ID Lock material, used in pocket linings, haults the transmission, keeping sensitive information safely unreadable.
MORE BAGS THAN HANDS.
SOLUTION: ADD-A-BAG SYSTEM
Our Add-a-Bag technology quickly and easily allows travelers to effortlessly carry two or three items at the same time with one hand. Our patented Add-a-Bag hook holds in excess of 200 lbs. Alternatively, many TUMI business bags, totes and backpacks feature a back sleeve that slips over luggage handles allowing travelers to stack and carry multiple items.
SHOULDER STRAP SLIPPAGE.
SOLUTION: TUMI PATENTED ARTICULATING SHOULDER STRAP
Move with greater ease with our patented shoulder strap design. The metal loop joints that attach the straps to the shoulder pad help keep the bag from sliding off your shoulder as you move.
TECHNICAL INNOVATION
TECHNICAL INNOVATION
INNOVATION IS OUR OBSESSION
We seek it. We study it. Yes, we obsess over it. From aeronautics to automotives to sportswear constantly inspired by the worlds most innovative industries. And with 125+ patents to our name, our fervor for forward thinking is what keeps us ahead of the curve. Collectors, creators and connoisseurs of whats next.
LEARN MORE ABOUT SOME OF OUR EXCLUSIVE INNOVATIONS
WORLD-CLASS CUSTOMER SERVICE
YES. THE ANSWER IS ALWAYS YES.
Customer service doesn’t even begin to cover it. We go above and beyond. When you purchase a TUMI, you also purchase a promise that if something goes wrong, we’ll fix it. If it breaks, we’ll repair it. If it’s lost, we’ll help you track it down.
WE GO ABOVE AND BEYOND
AT YOUR SERVICE
The world is not a predictable place. Luckily we are experts at handling the unexpected and always on standby with solutions and services.
- Immediate in-store service for minor repairs
- TUMI Tracer® product recovery program
- Complimentary monogramming
STOP BY AND SAY "HI"
With over 260 locations around the globe, we're here to help you no matter where you are in the world. Stop by any store for timesaving services like zipper pull and handle repairs, immediately completed on-site – we'll have you on-the-go again in no time.